The question of personality, and where it truly resides, gets at the core of something fascinating: is our personality something we...

In a world where the possibility of our reality being a simulation isn’t just fodder for sci-fi movies but an actual topic of serious...

Why Are We Striving for Human Consciousness in AI? We’ve all seen the headlines: AI is getting smarter, faster, and more capable by the...

Some of the greatest discoveries in human history have come from happy accidents. Penicillin was discovered because Alexander Fleming was...

Key takeaways: Despite the post-COVID shift to virtual care, many organizations have yet to prioritize telehealth-specific nurse training...

Reposting my guest article in Mexico Business News t may feel like artificial intelligence (AI) has leapt from the realm of science...

Reposting my guest article in Mexico Business News If you’ve followed the healthcare space at all in the last few years, one theme has...

Reporting my guest article in Mexico Business News We tend to think of AI as cold and mathematical, ill-equipped to handle our emotional...

Reposting from my guest post with Real Clear Markets The last two years have dealt doctors and nurses a brutal hand, leaving many ready...

Telehealth programs have become almost a given at healthcare organizations, but they’re still underutilized — and their potential impact...

We’re witnessing the dawn of a new era in healthcare. Virtual care is no longer a ‘nice-to-have,’ AI is always one step ahead, and...

Less than a third of healthcare organizations conduct quality assurance (QA) on virtual visits more than once per month, a new survey...

Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors , and Dr. Wayne Pan, Medical Director at the San...

Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow , 90% of call center staff...

As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to...

Remote workers at a disadvantage If leaders at virtual care companies have concerns about patient satisfaction and call quality, but lack...

As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center...

1. Streamline claims and enrollment One of the primary challenges faced by insurance contact centers is managing large volumes of claims....

The rise of virtual care has brought with it a slew of benefits for providers of all stripes — from a reduction in patient no-show rates ...

Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international...