No more sink or swim: Tackling the unique of challenges of telehealth nurses — Waleed Mohsen
Generative AI in Healthcare: The Obvious and the Overlooked — Waleed Mohsen
How AI Can Revolutionize Quality Assurance in Digital Health — Waleed Mohsen
AI: An Unlikely Cheat Sheet for Empathy in Medicine? — Waleed Mohsen
Smarter Technology Can Resuscitate the Healthcare Sector — Waleed Mohsen
TLDR: Insights from 7th annual telehealth benchmark survey — Waleed Mohsen
TLDR: Notes on Rock Health’s ninth annual consumer adoption survey — Waleed Mohsen
Survey: Nearly 70% of healthcare organizations QA virtual visits once per month or less — Waleed Mohsen
Can you “templatize” a quality telehealth visit? A chat with Christian Milaster, Wayne Pan, and Waleed Mohsen
Call center turnover: 10 quotes on why staff quit — Waleed Mohsen
Telehealth AI: All or nothing? — Waleed Mohsen
Could lax QA ruin work from home for virtual care staff? — Waleed Mohsen
Do your contact center staff feel like “human shields?” — Waleed Mohsen
How AI can help insurance contact center agents find the one right answer — Waleed Mohsen
Automated call notes: A virtual care cheat code? — Waleed Mohsen
The challenge of feedback in virtual care (and how AI can help) — Waleed Mohsen
Leveling up contact center training with AI — Waleed Mohsen
Maximizing telehealth performance evaluations with AI — Waleed Mohsen
The dangers of “good enough” in virtual mental health — Waleed Mohsen
Why optimization is key to telehealth success — Waleed Mohsen